- How can I check a reservation made at www.etaphotel.com?
- How do I cancel a reservation?
- Up until what time can I cancel my reservation on the Internet?
- How do I change a reservation?
- I lost my reservation number, how can I change or cancel my reservation?
- I do not manage to cancel a reservation made on www.etaphotel.com
> How can I check a reservation made at www.etaphotel.com?
It's easy to check our site for reservations made via the Internet!
1. Have your reservation number handy
2. Click on "View / Cancel" when you log onto www.etaphotel.com
3. Enter your reservation number
4. Check your reservation
To check your reservation now, click here.
In France, you can also check your reservation or by calling the express reservation telephone number 0 892 688 900 (EUR 0.34/min incl. all taxes) (for a reservation at an Etap Hotel in France)
To check a reservation made directly with a hotel, you must call the hotel where you booked (see reception opening hours). You can find the phone number by clicking on "Information" next to the name of the hotel.
> How do I cancel a reservation?
It's easy to check our site for reservations made via the Internet!
1. Have your reservation number handy
2. Click on "View / Cancel " when you log onto
www.etaphotel.com
3. Enter your reservation number
4. Check your reservation
To check your reservation now, cliquez ici.
In France, you can also check your reservation or by calling the express reservation telephone number 0 892 688 900 (EUR 0.34/min incl. all taxes) (for a reservation at an Etap Hotel in France).
To check a reservation made directly with a hotel, you must call the hotel where you booked (see reception opening hours). You can find the phone number by clicking on "Information" next to the name of the hotel.
> Up until what time can I cancel my reservation on the Internet?
Up until 7 p.m. (local time of the country where the hotel is located) by Internet or by contacting the hotel directly.
To find the phone number of an Etap Hotel, search for your hotel on the country map and click on "Information" next to the name of the hotel.
> How do I change a reservation?
To change a reservation made on-line, you must first cancel it and make a new reservation.
1. Click on "View / Cancel" when you log onto www.etaphotel.com
2. Enter your reservation number
3. Cancel your reservation
4. Make a new reservation
To cancel your reservation now, click here
In France, you can also cancel your reservation by calling the express reservation telephone number 0 892 688 900 (EUR 0.34/min incl. all taxes) (for a reservation at an Etap Hotel in France)
To cancel a reservation made directly with a hotel, you must call the hotel where you booked. You can find the phone number by clicking on "Information" next to the name of the hotel.
> I lost my reservation number, how can I change or cancel my reservation?
Contact the hotel where you have made the reservation directly (see reception opening hours)
and say that you booked on the Internet.
In the future, to avoid losing your reservation number,
- Print the page on which it is displayed
- If you activated your ID before making your reservation, ask to have the number sent to you by e-mail by checking "Yes" when you are given the option
To find the telephone number of an Etap Hotel, click on "Information" next to the name of the hotel
> I do not manage to cancel a reservation made on www.etaphotel.com.
To cancel reservations made via the Internet at our site:
1. Have your reservation number handy
2. Click on "View / Cancel" when you log onto
www.etaphotel.com
3. Enter your reservation number
4. Cancel your reservation
To cancel your reservation now, cliquez ici
In France, you can also cancel your reservation by calling the express reservation telephone number 0 892 688 900 (EUR 0.34/min incl. all taxes) (for a reservation at an Etap Hotel in France).
To cancel a reservation made directly with a hotel, you must call the hotel where you booked. You can find the phone number by clicking on "Information" next to the name of the hotel.
If however you do not manage to cancel your reservation, call the hotel where you booked (see reception opening hours).